Customer Experience Lead- Anticipated Vacancy at State of Maine

See all the jobs at State of Maine here: http://mainebhr.recruiterbox.com/jobs

Customer Experience Lead- Anticipated Vacancy

Augusta, Maine, United States | SOS, Bureau of Motor Vehicles | Full-time | Partially remote

Apply by: July 8, 2025

Application Form

1. First Name *

2. Last Name *

3. Address (Include City, State and Zip Code) *

4. Email *

5. Phone *

6. Resume or Work History - If you do NOT have a resume, please visit http://www.maine.gov/bhr/node/174 and complete the work history section. Once complete, the document can be uploaded to the Resume or Work History section below (Please note: applicant photos should be removed prior to uploading your resume and/or cover letter if possible/applicable) *

7. Please submit a cover letter. *

8. Please select one of the following options: *

8a. If you answered you are either a current or former employee of Maine State Government, please write the name of the department for which you most recently worked or currently work.

9. Are you at least 18 years of age? *

10. List your geographical location preference (i.e. Augusta/Kennebec County; Portland Cumberland County, etc)

11. *Only for candidates who upload a resume: If your resume does not have month/year of employment listed, please list the Company Name, Job Title, and Month and Year You Started and Ended Your Three (3) Most Recent Jobs. This is necessary for assessment of qualifications.

12. Are you willing to work overtime? *

13. What shifts are you willing to work? *

14. Veteran's Preference: Maine law provides a preference to qualified veterans and Gold Star spouses by ensuring they are offered an interview. If you are a veteran or Gold Star spouse and wish to take advantage of this preference, please indicate by checking the appropriate box below. Documentation is required. For more information, visit https://go.usa.gov/xsm8B *

14a. If you are a veteran or Gold Star spouse and wish to take advantage of the veteran's preference, please submit documentation here (DD 214, DD 1300). We are not able to apply the veteran’s preference to applications submitted without documentation.

15. Are you currently authorized to work in the United States? Note: If hired, a Form I-9, Employment Eligibility Verification, must be completed at the start of employment. *

16. How did you hear about this job opportunity? *

17. Disability Preference: Maine law provides a hiring preference to persons with disabilities by ensuring they are offered an interview if they meet the minimum qualifications of this position. If you believe that you qualify and wish to request a disability preference, please indicate by checking the appropriate box below.

For more information on the Disability Preference, visit: https://www.maine.gov/bhr/node/203

18. The State of Maine conducts background checks. Have you ever been convicted of any violation of law by any court of law? *

18 a. If Yes, please list offenses. If no criminal history, please put N/A. (Include any guilty pleas entered, military court martial, traffic violation convictions for OUI or traffic violations that resulted in license suspension. Do not include any juvenile adjudications or traffic violations not listed above. More information may be requested depending on position).

19. All Maine state government work (both in person and telework) must be conducted within Maine. Please check this box to verify that, if offered this position, you will be able to meet this requirement. *

Yes, if offered the job I will meet the requirement.

20. Before you submit your application, the State of Maine requires you read and accept the terms and conditions associated with the application process: http://www.maine.gov/bhr/node/175. Please type your name below to confirm you are agreeing to the terms and conditions. Applications without a printed name in the box below are considered invalid and will not be processed. *