Business Systems Administrator

Augusta, Maine, United States | Professional & Technical | Full-time

Apply by: March 21, 2023

Maine Revenue Services

Quality Assurance Division

Business Systems Administrator



CODE: 0380   SALARY: 26 - $51,521.60 - $69,576.00/annually



CLOSES: March 21, 2023



This position is assigned to the Maine Revenue Services, Quality Assurance Division.  This is professional services work in analyzing and evaluating complex department-wide tax systems focusing on all aspects of testing and ensuring testing protocols are met.

Responsibilities include assisting with testing and the review of test results, mentoring business testers on testing protocols, follow up on production support issues, providing support with vendor testing for paper and electronic filing, develop improvements in existing operations, data, and/or designing new organizational processes including gathering user information, identifying organizational needs, planning work, and gaining support from strategic stakeholders. Facilitate meetings and execute testing with interface partners. 

Work includes maintaining and updating business tax systems to support bureau initiatives.  The position requires the ability to perform administrative tasks to support the Modernized Efile program; excellent communication and organizational skills; to be able to work as a team; lead project teams of varying sizes as well as establish and maintain effective working relationships.  Work is performed under limited supervision. 



  • Perform activities to validate the integrity of the system and that quality control standards are maintained throughout systems and processes.
  • Perform testing on system changes and review of testing results performed by business testers
  • Coordinate systems operation planning and evaluation, and redesigns systems projects to ensure current and new projects meet goals and objectives.
  • Recommends changes to business quality controls, and complex documents to support proper delivery of program services and product deliverables.
  • Provides technical advice and consultation to management and professional staff regarding quality assurance standards and associated business practices.
  • Assists with business systems requirements and prepares business plans, quality controls, and complex documents based on input from stakeholders to ensure proper delivery of program services and product deliverables.
  • Collects and evaluates pertinent data related to projects to develop reports and recommendations, summarize information, and document change management processes.
  • Collaborates with stakeholders, vendors, project teams, and managers to discuss problems, correct plans, and implement organizational solutions.
  • Assigns tasks to team members to meet operational needs.
  • Confers with vendors and/or IT personnel on system problems to troubleshoot abnormalities and identify solutions.


MINIMUM QUALIFICATIONS (Entry level knowledges, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience).

A five (5) year combination of education, training, and/or professional experience in project management, systems analysis, business analysis, program specialty, or related field. Preference will be given to candidates with knowledge of taxes, verifying tax systems and tax processes as well as participating in tax system implementations.


Please note:  All job candidates applying for Maine Revenue Services’ positions will be subject to a tax clearance check.   To be selected for a position, all returns must be filed, and tax liabilities must be paid in full.  The results of the tax clearance check will be documented as part of the selection process.

State law requires that applicants seeking initial employment with Maine Revenue Services undergo a fingerprint based state and federal criminal history record check.



No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

  • Tuition Reimbursement (including reimbursement for CPA exam) – MRS encourages employees to further their self-development through higher learning by offering generous tuition reimbursement.
  • Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
  • Continuing Professional Training – MRS is committed to providing ongoing professional training and development opportunities to our employees.
  • Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
  • Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
  • Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,996.70-$12,937.34 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
  • Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
  • Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($379.60 annual value).
  • Retirement Plan – The State of Maine contributes 13.16% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
  • Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
  • Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
  • Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
  • Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
  • Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.


Maine State Government is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request.