BAXTER PARK CUSTOMER REPRESENTATIVE

 $15.60 - $21.31 Hourly (New hires start at Step 1)

Seasonal - May through October 2023

 Are you a motivated individual wanting to become part of a dedicated team?  Do you like assisting visitors with planning their perfect trip? Are you looking for a rewarding experience in the park conservation field? You’ll find working at Baxter State Park is not just a job, it’s an adventure.

As a Baxter Park Customer Representative, a typical season might include the following:

• Greeting visitors and providing information in order to inform users of available park facilities and park rules, regulations, and policies.
• Processing reservations, collecting and recording fees and registrations electronically for use of park facilities, and preparing appropriate reports in order to maintain reservation system, document information, determine refund amounts, and receive and safeguard park revenues.
• Operating two-way radio in order to maintain contact with other park personnel and relay routine and emergency information.
• Registering vehicles and persons coming into or through park gates in order to document park users.
• Creating spreadsheets, performs data management, and notes and reports electronic user program anomalies.
• Performing small repairs on buildings, sheds, signs, and other structures; and splits and stack firewood when necessary in order to maintain gatehouse facility.

We Have:

• Some of the most remote, rugged country in the Northeastern US, including Katahdin, Maine’s highest peak, 46 other mountain summits, more than 50 pristine lakes and ponds, and over 200 miles of hiking trails.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10.150.80-$11,345.04 annual value), depending on salary.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).
• Retirement Plan – The State of Maine contributes at least 13.16% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

You Have:

• Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work and modern office methods and procedures; and 2) ability to use independent judgment in handling exceptions to established work assignments, priorities, and selecting the most appropriate course of action within established operating procedures.
• High school diploma or equivalent
• Some public contact work experience.

You May Also Have:

• Knowledge of basic clerical procedures such as collecting fees, keeping records, making reservations, and answering questions.
• Knowledge of Katahdin region recreation opportunities that will enrich visitor experience.
• Ability to exercise good judgment in appraising situations.
• Ability to work outdoors in adverse weather conditions.

To Apply:

Please submit the following documentation through this post –

• Cover letter
• Resume

FAILURE TO PROVIDE ANY OF THESE MATERIALS WILL RESULT IN FAILURE TO MEET THE MINIMUM REQUIREMENTS.

Questions may be directed to Desirae Mishou at desirae.mishou@baxterstatepark.org. 

Are you ready to begin your adventure at Baxter State Park, the iconic four-season wilderness park, as a dedicated and hardworking customer representative?