Office Specialist I

Gardiner, Maine, United States | Administrative & Office Support | Full-time

Apply by: Dec. 5, 2021
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Department of Professional & Financial Regulation - Office of Professional & Occupational Regulation

Opening Date: November 5, 2021

Closing Date:  December 5, 2021 

Job Class Code: 6546
Grade: 16 (Administrative Services)
Salary: $33,696 – $46,654 
Location: Gardiner

The Office of Professional and Occupational Regulation (“OPOR”) is looking for a professional, motivated self-starter to act as coordinator for its complaint division.  The complaint division processes and responds to complaints filed by consumers against licensed professionals.  The complaint coordinator has a vital role in supporting OPOR agencies to protect the public against dishonest or unethical practitioners and practitioners who have fallen below the minimum standards of competence in the practice of their profession.  The complaint coordinator is responsible for processing complaints received and to monitor compliance with any disciplinary action taken by the board or program that licensed the practitioner.  The complaint coordinator is also responsible for maintaining confidentiality during the complaint resolution process as required by law.  This is an in-office position during regular state work hours, under the direct supervision of an attorney.

OPOR provides administrative and support services to 29 professional and occupational licensing boards, and directly manages 8 additional licensing programs that do not have boards.  A successful candidate will have multi-tasking abilities, good time management, organizational skills, and excellent oral and written communication skills.  Experience with the Microsoft Office Suite and Adobe is a plus.

Primary tasks:

  • Comply with the requirements of State policies, including those concerning human resource components of security protocols of agency information security and confidentiality policies for state business purposes
  • Recommend operational improvements
  • Analyze information to reach a conclusion and/or make recommendations
  • Present routine factual information regarding the administrative complaint process to individuals/groups
  • Provide support to administrative staff and legal counsel as needed to facilitate presentation of and resolution of complaints

Knowledge, skills, and abilities required:

  • Ability to work collaboratively with senior administrative staff, attorneys, licensees and members of the public
  • Ability to effectively communicate with the public on a daily basis to answer inquiries and to explain the complaint process
  • Attention to detail, including but not limited to keeping track of deadlines and monitoring licensees’ compliance with disciplinary actions
  • Ability to evaluate when additional information or documentation may be needed

Minimum qualifications: 

Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a proficient knowledge of electronic data systems to perform advanced administrative support tasks requiring specialized skills, and 2) the ability to use independent judgment, initiative, and discretion to make determinations on varied matters.

Preference: 

Preference will be given to applicants with advanced organizational skills and/or prior paralegal experience. 

Application Instructions:

Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, and copies of any transcripts or certifications you wish to have considered while evaluating your application.  In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period. 

If you require a paper application, please download and print one here https://www.maine.gov/bhr/state-jobs/application-process or contact Melissa Weiner, Human Resources Generalist at (207) 816-0217.  Paper applications for this posting should be submitted along with cover letter and resume before the closing date to Security & Employment Service Center, 45 Commerce Drive, Augusta, ME  04330 or faxed to 207-287-2018.  

Contact Information: 

Questions about this position can be directed to Kristin Racine at kristin.racine@maine.gov

Why work for the State of Maine?

Benefits: 

The bi-weekly dollar values of some State-paid benefits include:

  • 13.16% of pay to retirement for bargaining unit positions
  • The value of State-paid Dental Insurance:  $14.60 biweekly.
  • At least 85% of the health insurance premium for the employee (at least $412.23).  Participating in the Health Premium Credit Program can increase the state-paid amount by 5%.  The level of the actual value of state paid Health Insurance will be based on the employee's wage rate and status with regard to the health credit premium payment.  To explore the detailed cost of coverage for specific situations, please consult these tables.

Maine State Government is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request.