Assistant Complaint Examiner (Research Assistant)

Augusta, Maine, United States | Administrative & Office Support | Full-time

Apply by: Nov. 30, 2021
Apply

Assistant Complaint Examiner (Research Assistant)

 

Opening Date:  November 3, 2021

Closing Date:  November 30, 2021

Job Class Code:  0677

Grade:  1

Salary:   $35,630.40 - $47,465.60

Bargaining Unit:  Professional and Technical

Position #006006014

JOB DESCRIPTION

This is a full time (40 hours per week) Research Assistant position within the Office of the Attorney General whose duties are described by the Attorney General. In general, the duties of an Assistant Complaint Examiner (ACE) is to receive and record all incoming contacts from consumers; determine if a complaint is suitable for mediation after first confirming that the consumer has attempted to resolve the matter with the business in question; and, either a) assign the case to a mediator; b) handle the complaint; c) refer the complaint to some other agency; or d) decline to accept the complaint. Once a complaint is in mediation, the ACE routinely reviews the work in progress; supervises the work of the volunteer mediator and provides a written evaluation of assigned trainee mediators.  Hours are 8:00 a.m. to 5:00 p.m.

Responsibilities include organizing appropriate and prompt responses to steady flow of consumer complaints, work which requires a series of independent judgments; daily supervision over volunteer mediation staff at the direction of the Chief of the Division.

Representative Tasks: (The following represent a minimum of representative tasks assigned).

  •  Records incoming consumer contacts into the database
  • Responds to the mail and e-mail as needed
  • Routes telephone calls and mail for the volunteer mediators
  • Establishes mediation cases
  • Answers inquiries from the public concerning general consumer matters
  • Advises the mediators on their cases and reviews the mediators work
  • Evaluates mediator's performance
  • Assists in the training of new mediators on mediation techniques
  • Informs the Complaint Examiner of non-routine matters
  • Assists in the maintenance of the Division’s complaint database

Knowledge, Skills and Abilities Required:  (Substantive knowledge requirements may be acquired on the job). 

  •  Ability to write clear and concise memos and letters
  • Ability to translate legal concepts into easily understood English
  • Knowledge of state and federal laws dealing with consumer protection issues
  • Knowledge of other agencies and entities that can assist consumers
  • Ability to assist, support and direct volunteer mediators
  • Sufficient computer skills to efficiently manage e-mail and manipulate simple databases
  • Ability to organize a caseload for prompt and efficient processing
  • Ability to read, interpret, and explain pertinent laws, rules, regulations, and contracts

Information on the Office of the Attorney General

 MINIMUM QUALIFICATIONS

Bachelor’s Degree and/or a four-year combination of education and experience working with and resolving consumer issues.  Minimum qualifications may be met by an acceptable equivalent combination of education, experience and/or training.  Proficiency with Microsoft Office Suite products.

 APPLICATION INSTRUCTIONS

If you are interested in applying for this position, prepare a cover letter highlighting your experience and qualifications that make you a strong candidate for the position and the knowledge, skills and abilities required.  Include a resume, writing sample and three references (to include one work-related reference) and complete online application.

The Department is not responsible for late receipt of applications due to electronic transmission malfunctions.

Job offer to new hire is conditional upon verification of credentials, criminal records, and driver’s license check, and professional license requirements if applicable.

Please direct all questions to Assistant Attorney General Linda Conti at 207-626-8800 or email linda.conti@maine.gov .

BENEFITS

The bi-weekly dollar values of some State-paid benefits for full-time employees include: $14.60 for dental insurance; 17.96% of employee’s pay towards retirement; and, depending on the employee’s annual pay, at least 85% ($412.23) of health insurance premiums Participation in the Health Premium Credit Program can decrease state-paid health insurance benefits by 5%.

 

Why Work for the State of Maine?

State of Maine employees have a wide variety of health benefits and wellness programs available to them. Whatever your health and wellness goals may be, we have solutions to help you meet your goal. Preventive care is covered 100%, low-cost generic medications, premium-free dental insurance for full-time employee coverage, tobacco cessation program and MUCH MORE!

Benefits Include: Health, Dental and Vision Insurance; Retirement Savings; Flexible Spending Accounts; Gym Membership Reimbursement; and Living Resources (Employee Assistance Program).

Public Sector employees  may qualify for the Public Service Loan Forgiveness Program

The State of Maine also offers paid holidays, training, and the chance to make a difference in Maine with a career in public service.

Maine State Government and the Office of the Attorney General is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request.