BAXTER PARK CUSTOMER REPRESENTATIVE

 $17.04 - $24.20 Hourly 

Seasonal - May 2025 through October 2025

Group Housing Available

Are you a motivated individual who wants to join a dedicated team? Do you like assisting visitors with planning their perfect trip? Are you looking for a rewarding experience in park conservation?  Baxter State Park offers some of the most remote and rugged country in the Northeastern US, including Katahdin, Maines's highest peak, 46 other mountain summits, more than 50 pristine lakes and ponds, and over 200 miles of hiking trails.  You will find working at Baxter State Park is not just a job; it's an adventure! 

Are you ready to begin your adventure as a Customer Representative at Baxter State Park, the iconic four-season wilderness park? 

As a Baxter Park Customer Representative, a typical season might include the following:

• Greeting visitors and providing information to inform users of available park facilities and park rules, regulations, and policies.
• Processing reservations, collecting and recording fees and registrations electronically for the use of park facilities, and preparing appropriate reports to maintain the reservation system, document information, determine refund amounts, and receive and safeguard park revenues.
• Operating two-way radio to maintain contact with other park personnel and relay routine and emergency information.
• Registering vehicles and persons entering or through park gates to document park users.
• Create spreadsheets, perform data management, and note and report electronic user program anomalies.
• Performing minor repairs on buildings, sheds, signs, and other structures; and splits and stacking firewood when necessary to maintain the gatehouse facility.

Minimum Requirements:

Training, education, or experience in office and administrative support work that demonstrates:

• competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work and modern office methods and procedures
• ability to use independent judgment in handling exceptions to established work assignments and priorities and selecting the most appropriate course of action within established operating procedures.

Preference will be given to candidates with the following skills or experience:

• Knowledge of basic clerical procedures such as collecting fees, keeping records, making reservations, and answering questions.
• Knowledge of Katahdin region recreation opportunities that will enrich the visitor experience.
• Ability to exercise sound judgment in appraising situations.
• Ability to work outdoors in adverse weather conditions.

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and well-being with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. 
• Health Insurance Coverage– The State of Maine pays 85%-95% of employee-only premiums ($11,196.86 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.  
• Health Insurance Premium Credit– Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance– The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value). 
• Retirement Plan– The State of Maine contributes 13.29% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.  
• Gym Membership Reimbursement– Improve overall health with regular exercise and receive up to $40 per month to offset this expense. 
• Health and Dependent Care Flexible Spending Accounts– Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses. 
• Public Service Student Loan Forgiveness– The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office. 
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive six weeks of fully paid parental leave. Additionally, unpaid leave may also be available under the Family and Medical Leave Act.  
• Voluntary Deferred Compensation– Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions. 
• Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness. 

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. 

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. 

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

To Apply:

Please submit the following documentation through this post –

• Cover letter
• Resume

FAILURE TO PROVIDE ANY OF THESE MATERIALS WILL RESULT IN FAILURE TO MEET THE MINIMUM REQUIREMENTS.

Thinking about applying?
Research shows that people from historically excluded communities only apply for jobs when they check every box in the posting.  If you’re currently reading this and hesitating to apply, we encourage you to go for it! Let us know how your lived experience and passion set you apart.       

Questions may be directed to Jessica Wheaton, Business Administrator, at jessica.wheaton@baxterstatepark.org.