Department of Health and Human Services (DHHS)

Public Service Manager II

Opening Date: April 30, 2025

Closing Date: May 13, 2025

Job Class Code: MA30

Grade: 30 (Confidential)

Salary: $71,843.20 - $101,587.20 per year

Position Number: 03030-4722

Location: Augusta

Core Responsibilities:

As the Adult Protective Services (“APS”) Staff Development Manager your primary responsibilities will include working with the Associate Director of APS and the OADS Executive Management Team to develop APS initiatives and establish APS-wide goals, objectives, performance measurements, and training.

You will: 
•    Collaborate with the Associate Director for APS to identify staff development areas and quality improvement areas and develop and deliver training and other education to staff.
•    Collaborate with others within DHHS and at the Department of Administration and Finance to migrate current and future educational offerings onto the State’s Learning Management System.
•    Build a model APS program, in concurrence with the Associate Director, that is consistent with statutory mandates and OADS strategic goals.
•    Develop, implement, and evaluate associated programs, policies, and resource allocations under the direction of the Associate Director.
•    Be actively involved in the Office’s partnership with private and other public agencies providing services to incapacitated and dependent adults.  
•    Oversee and manage federal and state grants and contracts related to APS training, staff development and community resources.

The pace will be demanding and the challenges you face will be great, but the rewards will be greater.  You will play a significant role in helping APS build a model program that provides critical services for incapacitated and dependent adults in Maine.

Minimum Qualifications:

The background of well-qualified candidates will include a combination of education and professional level experience in social services totaling 10 years. 
Preference will be given to candidates who respond to the competencies below in a cover letter, and who are able to demonstrate 5 years of successful performance in a similar role. 

Please respond to the prompts below: 

1. Knowledge of (and the ability to envision and lead) cross-system collaborative efforts to plan, develop and implement strategies to improve staff development throughout APS and public guardianship programs. 

2. A demonstrated ability to successfully manage public service programs and field operations which includes managing grants and contracts within a program area.

3. A demonstrated ability to analyze program data to set performance milestones/objectives, evaluate program performance, implement system change, and develop successful employee training programs.

4. A record consistently demonstrating strong personal attributes and leadership skills including professional integrity, self-organizational skills, effective decision-making, coaching/mentoring/ and team-building skills, and the ability to delegate effectively and hold self and others accountable for their work. 

5. A knowledge of adult learning techniques as well as the building of curriculum and conducting training for adults with a varied level of experience and education.  

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

Agency information: 

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office of Aging and Disability Services (“OADS”) within DHHS promotes the highest level of independence, health and safety for older adults and adults with disabilities in Maine.  

The Adult Protective Services (“APS”) program within OADS investigates abuse, neglect and exploitation of incapacitated and dependent adults and provides public guardianship services.  The APS staff is the largest within OADS and is deployed statewide across multiple district offices.

Application Information:

For additional information about this position please contact Gina Googins, Associate Director of APS, at Gina.R.Googins@Maine.gov

To apply, please upload a resume, cover letter addressing the five prompts listed in the Requirements section. 

Please submit all documents or files in PDF format.

To request a paper application, please contact Mandy.Hernandez@Maine.gov

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. 
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
• Retirement Plan – The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS). 

• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. 

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. 

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.