Position: Motor Vehicle Title Examiner
Department: Bureau of Motor Vehicles - Division of Title Services
Schedule: Monday - Friday 8:00AM - 5:00PM
Job Class: 6546 (Office Specialist I)

Salary: $18.76 - $27.03 hourly

Closing Date: May 21, 2025

Join Our Team at the Department of the Secretary of State

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer great benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference?
We are looking for dedicated and collaborative individuals who thrive in a dynamic, growth-focused environment. If you are passionate about making a difference, driving success, and being part of a positive team culture, we want you on our team.

About the Position:

The Bureau of Motor Vehicles seeks a detail-oriented and motivated professional to join our team as a Motor Vehicle Title Examiner. In this critical role, you will be responsible for reviewing and processing motor vehicle title applications, verifying ownership documentation, and issuing or rejecting title certificates by Maine laws and BMV policies. Your work will involve assessing various documents, including court documents, out-of-state assignments, and repossessions, to ensure compliance and prevent fraud. This is a high-volume, fast-paced environment where accuracy and integrity are essential. As a key member of our team, you will support the Bureau's mission by helping to ensure the accuracy, legality, and trustworthiness of Maine's vehicle title records.

What We’re Looking For:

• Team Collaboration: Ability to work effectively within a team, contributing to shared goals and helping others succeed.
• Communication Skills: Clear and effective communication with colleagues, management, and stakeholders to ensure alignment and clarity.
• Adaptability: Willingness and ability to adapt to changing priorities, processes, and technologies.
• Problem-Solving: Strong critical thinking skills to identify issues and propose innovative solutions.
• Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities.
• Professionalism: Maintain a positive and respectful work environment through thoughtful, courteous interactions.

Key Competencies We Value:

• Emotional Intelligence: Ability to understand and connect with others, showing empathy while maintaining professionalism and accountability.
• Conflict Resolution & Feedback: Skill in managing difficult situations and offering constructive feedback with tact and respect.
• Time Management: Strong organizational and multitasking abilities to balance various responsibilities effectively.
• Commitment to Excellence: Dedication to achieving high standards in service delivery and personal work performance.
• Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.

In this role, you will:

• Examine and process motor vehicle title applications in accordance with Maine laws and Bureau of Motor Vehicles (BMV) policies.
  
• Review legal documents to verify ownership, vehicle branding, repossessions, and transfers from various jurisdictions.
  
• Identify and prevent fraudulent activity by thoroughly evaluating submitted court documents, powers of attorney, and lien records.
  
• Approve or reject title applications based on compliance with all applicable statutes and administrative rules.
  
• Communicate clearly and professionally with internal staff, external partners, and the public to resolve title-related issues
  
• Respond to phone and email inquiries from customers, dealerships, and other agencies, offering accurate and courteous support
  
• Assist with front-line customer service as needed to ensure seamless operations and service delivery
  
• Collaborate with team members to ensure the timely and accurate issuance of vehicle titles
  
• Participate in identifying process improvements and implementing new technologies to enhance title operations
  
• Represent the Titles Division in inter-agency communications or workgroups, supporting the accuracy and integrity of title records
  

Preferences will be given to candidates who have:

• Demonstrated ability to interpret and apply laws, rules, and regulations related to motor vehicle titling or similar regulatory functions
• Experience processing or reviewing legal documents such as ownership records, court orders, liens, or powers of attorney.
• Familiarity with the National Motor Vehicle Title Information System (NMVTIS) and state title processing systems
• Knowledge of or experience with AAMVA (American Association of Motor Vehicle Administrators) standards and resources
• Exceptional attention to detail and a strong ability to detect inconsistencies or potential fraud in documentation.
• Prior work experience in a high-volume administrative environment involving records or case processing.
• Strong professional writing and communication skills, especially for formal documentation and customer correspondence.
• A proactive, self-starting work style committed to accuracy, efficiency, and teamwork.
• Innovative thinking and a willingness to improve processes while maintaining compliance with laws and policies

Minimum Qualifications: (Entry level knowledges, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience.)

• Training, education, or experience in office and administrative support work that demonstrates 
  • competency in applying a proficient knowledge of modern office practices to perform advanced administrative support tasks requiring specialized skills, and
  • the ability to use independent judgment, initiative, and discretion to make determinations on varied matters.
• All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, Office Associate I and Office Associate II.

Applicants must be authorized to work in the United States. Please note that this position is not eligible for visa sponsorship or STEM OPT extensions, and successful candidates will be required to complete an I-9 form upon hire.

Why Join Our Team?

No matter where you work across Maine state government, you’ll be part of a workforce that embodies our state motto—"Dirigo" or "I lead"—providing essential services to Mainers every day. We believe in supporting our workforce's health and well-being with a valuable total compensation package, including:

• Work-Life Fit: Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).
• Retirement Plan: The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

Contact information:

Questions about this position should be directed to Matthew Dudley at Matthew.S.Dudley@Maine.Gov

Application Instructions:

Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, and copies of any transcripts or certifications you wish to have considered while evaluating your application.  In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period.  Any experience that was not full-time employment should be identified as such. 

If you require a paper application, please download and print one HERE or contact our office at 207-441-4512.  Paper applications for this posting should be submitted along with cover letter and resume before the closing date to Secretary of State Office of Human Resources, 29 State House Station, Augusta, ME  04330 or faxed to 207-624-9313.  Be sure title of the job you are applying for is included.  Applications cannot be accepted after the posting closing date.  

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job, and then there’s purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in different ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation, or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step and want to feel good about what you do, we’d love to hear from you. Please note that reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.