Unclaimed Property Specialist

(OFFICE SPECIALIST I)

Office Specialist 1

Class Code: 0329   Pay Range:  16 ($39,020.80 - $56,222.40)

Range: 16 Spec 80

DESCRIPTION:   This is advanced office and administrative support work in a small, professional office of 18 individuals, providing assistance to the Office of the State Treasurer’s unclaimed property area (six individuals), requiring advanced office and administrative support services, a proficient knowledge of modern office practices and office equipment necessary to perform diverse administrative functions. Responsibilities require using independent judgment, initiative, and discretion to make determinations on varied matters.

Primary responsibilities, as a member of our team:

·       Decide and process unclaimed property claims;

·       Interact with the public, receiving phone calls and occasional in-person inquiries, answering questions and providing assistance to claimants;

·       Respond to claimant questions to General Inquiry inbox;

·       Process cancellations and reissues from claim payments;

·       Process enforcement claims;

·       Provide required paperwork to and correspond with state agencies;

·       Approve and process internal claim payments to agencies;

·       Process mail, do miscellaneous scanning, filing and other paperwork; and

·       Maintain desk level procedures for all primary duties.

OTHER REPRESENTATIVE TASKS: 

• Complies with the requirements of State policies, including those concerning human resource components of security protocols of agency information security and confidentiality policies for state business purposes.
• Review input/output of information from electronic information systems and develop/implement quality control standards for data input structures and output quality assurance.
• Examine documents such as wills, affidavits, etc. to ensure compliance with applicable regulations.
• Code, compute, verify, post, reconcile, and/or update standard documents and financial transactions.
• Review, update, revise, verify, reconcile, maintain, edit, and/or adjust payroll transactions and/or personnel transactions.
• Recommend operational improvements.
• Research, compile, and analyze complex information to reach a conclusion and/or make recommendations.
• Present routine factual information to individuals/groups.
• Determine and requisition inventory/supplies.

KNOWLEDGES, SKILLS, AND ABILITIES REQUIRED: (These are required to successfully perform the work assigned.)

·        Knowledge of payroll principles, procedures, and techniques; and automated payroll systems and procedures.

·        Knowledge of the principles, practices, and equipment related to quality control of data input and output.

·        Ability to verify, code, compute, and/or reconcile data on standard documents.

·        Ability to conduct research, gather information, and analyze results to reach a conclusion.

·        Ability to oversee and maintain inventory/supplies.

·        Ability to review input/output of information from electronic information systems and develop/implement quality control standards for data input structures and output quality assurance.

·        Ability to write clear communications.

·        Ability to develop and recommend new work methods and administrative policies/procedures.

·        Ability to understand and promote management goals as they affect day-to-day operations.

·        Computer skills including use of computer keyboard, understanding of Microsoft Office suite, and ability to be in front of a computer for extended periods of time.

·        Ability to develop and recommend new work methods and administrative policies/procedures.

·        Ability to understand and promote management goals as they affect day-to-day operations.

Representative Tasks & KSA’s are cumulative across the Office & Administrative Support Job Family. All positions in this classification assume the Distinguishing Characteristics & KSA’s of: Office Assistant I, Office Assistant II, Office Associate I, and Office Associate II.

MINIMUM QUALIFICATIONS: (Entry level knowledges, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience.)

Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a proficient knowledge of modern office practices to perform advanced administrative support tasks requiring specialized skills, and 2) the ability to use independent judgment, initiative, and discretion to make determinations on varied matters. All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, Office Associate I and Office Associate II.

WORKING CONDITIONS:  This position may qualify for teleworking, following successful completion of the probationary period.

HOW TO APPLY:  Qualified persons wishing to apply for this position must submit (electronically) a resume with cover letter and references (to include at least one from their manager/supervisor at current employer and one from most immediate past employer, in addition to one other professional reference) and the most recent job performance evaluation, as soon as possible to Laura Hudson, Director of Internal Operations:

Email: Laura.Hudson@maine.gov    

Mail:   Office of the State Treasurer, Attn: Laura Hudson, 39 State House Station, Augusta, ME 04333-0039

 Applications received after the position is filled will not be considered.  Incomplete application packets, including unsigned applications, may result in disqualification from consideration. 

 BENEFITS:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including: 

• Work-Life Balance– Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. 
• Health Insurance Coverage– The State of Maine pays 85%-100% of employee-only premiums (10,150.80-$11,942.16 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.  
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements. Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value). 
• Retirement Plan– The State of Maine contributes a percentage of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.  
• Gym Membership Reimbursement– Improve overall health with regular exercise and receive up to $40 per month to offset this expense. 
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses. 
• Public Service Student Loan Forgiveness– The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office. 
• Living Resources Program– Navigate challenging work and life situations with our employee assistance program. 
• Parental leaveis one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.  
• Voluntary Deferred Compensation– Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions. 
• Learn about additional wellness benefitsfor State employees from the Office of Employee Health and Wellness. 

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

See https://www.maine.gov/bhr/oeh/benefits/som-health-plan/premium-rates for specific coverage information.