Department of Health and Human Services (DHHS)

Management Analyst I

Opening Date: April 14, 2025

Closing Date: April 28, 2025

Job Class Code: 0392

Grade:  21 (Pro/Tech)    

Salary: : $22.02-$30.82 per hour*

*This is inclusive of a 2.25% recruitment and retention stipend

Position Number: 02022-7446

Location: The position can be located in Portland, Lewiston, Augusta, or Bangor.

This position reports to the Associate Director of Communications. This is a full-time position working Monday through Friday. The position allows for partial telework with management approval.  

Core Responsibilities:

The OFI Engagement Specialist plays a key role in making clients feel seen and heard through connecting with OFI, ultimately boosting client satisfaction. No two workdays will ever be exactly alike! You will track and prioritize constituent inquiries, collaborate on program outreach efforts, manage website and social media content and accounts, and analyze the effectiveness of these efforts to drive continuous improvements in OFI’s client engagement and organizational effectiveness. The analytics also involve identifying, evaluating and communicating patterns in data that can help leadership gain a better understanding of how to improve our responsiveness to clients. Within OFI, this position will collaborate with Program Managers, Program Administrators, Outreach Planners, Regional Policy Specialists, and Regional Supervisors.

On an average day, you will:
•    Communicate about OFI activities and trends: Communicate verbally and in writing with co-workers, the public, and other agencies through Teams meetings, webinars, in person, email, website updates, social media, newsletters, and other communication methods. 
•    Directly help constituents: Constituents will reach out with general concerns or issues that are impacting them directly through multiple channels, which includes gathering client satisfaction survey feedback. There are times when you will directly speak with clients via phone or email. It will be your responsibility to make sometimes complex information clear and understandable. 
•    Gather and analyze data: Collaborate with the Governor’s/Commissioner’s Office through daily email and the SharePoint constituent tracking system to ensure an accurate resolution and the timely five-day response time is met. This will often involve collaboration with OFI Program Administrator, Program Manager, and Supervisory staff for further resolution when appropriate.
•    Explore data to create reports and track trends: Track and create standardized quarterly and monthly measurement reports that analyze program trends from the constituent services data. Examples of this include: 
o    Tracking constituent contact and escalation reasons to make data driven operational recommendations to management.
o    Tracking the effectiveness of our communication methods to evaluate the effectiveness support of OFI’s operational goals and make data driven recommendations to management.
•    Develop helpful website content: Development and maintenance of website text and design with website editors to enhance OFI’s public facing maine.gov website and develop posts for social media. The content will be grounded in making information clearer and helpful for clients. This includes managing an online OFI Question and Answer repository to guide responses to clients and the public for common topics.

Minimum Qualifications:

In order to qualify, you must have six (6) years of education, training, and/or experience analyzing, evaluating, and/or developing improvements to organizational and/or managerial systems, programs, and practices.

Preferred experience includes:
•    Professional or lived experience with Medicaid, SNAP, and/or TANF 
•    Knowledge state/federal laws, regulations, and rules pertaining to OFI programs 

The background of well-qualified candidates will demonstrate the following competencies:
•    Skills to: stay organized with multiple projects and deadlines, attention to detail, and the ability to manage multiple tasks efficiently. Use technology easily for data management, report creation, data analysis for decision making, and cloud document collaboration. Evaluate websites for usability and interface design quality tailored to the audience.  
•    Knowledge of: Proficiency in the Microsoft Office Suite which includes webinars management, SharePoint, and data spreadsheets in Excel for report generation and analysis, Canva, social media strategy development and use, and other creation software. Confidentiality, language access, website accessibility, and all necessary OFI and DHHS rules which apply to communications. The individuals OFI assists and collaborates with.
•    Ability to: Establish and maintain effective and collaborative working relationships with staff, co-workers, constituents, other offices and/or agencies. Work under administrative direction and possess a sense of urgency to meet deadlines. Communicate complex topics in a professional and understandable way both verbally and in writing. Be committed to treating individuals with empathy and patience when they are facing difficult situations. 

Your experience in the competency areas must be addressed in your cover letter or your application will be deemed incomplete and will not be processed. 

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

Agency information: 

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office for Family Independence (OFI) connects Maine families to services and programs that help them to meet a wide variety of needs. We determine initial and ongoing eligibility for the MaineCare (Medicaid), Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF) public assistance programs, and issue benefits for SNAP and TANF. We also provide services related to training and education, child support, disability determination, and fraud investigation/recovery.

Application Information:

Please submit all documents or files in PDF format. 

For additional information about this position please contact Marcus Hatch at (207) 890-6810 or by email at Marcus.Hatch@Maine.gov 

To request a paper application, please contact Mandy.Hernandez@Maine.gov

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. 
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
• Retirement Plan – The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS). 

• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. 

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. 

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.