Department of Health and Human Services (DHHS)

Opening Date: April 16, 2025

Closing Date: April 30, 2025

Job Class Code: 5060

Grade:  28 Supervisory

Salary: $ 63,689.60 – $ 90,438.40 per year

Position Number: 02000-2013

Location: Augusta

Only employees with promotional status in the Department of Health and Human Services may apply.
This is a full-time position located in Augusta and offers up to 1 day per week of teleworking after initial training with management approval based on the operational needs of the Program. 

Core Responsibilities:  

DHHS' Office for Family Independence Division of Support Enforcement & Recovery is looking for a Program Manager to oversee the Customer Service & Training Team (CS&TT).  This position will supervise the case review unit and staff training team throughout the State. This position reports to the Deputy Director and will be responsible for ensuring CS&TT is operated in an efficient and effective manner. This includes, but is not limited to, hiring, meeting staff training requirements, developing, implementing and monitoring measures of success, conducting administrative duties related to supervising State employees, and integration with DSER program goals.
Tasks include, but are not limited to, the following:

-Direct supervision of the Case Review Unit, responsible for all Custodial Parent inquiries.

-Monitoring and coordinating responses to all inquiries received through internal and external sources.

-Management of all aspects of new employees, court, advanced, refresher & remedial training statewide.
-Maintaining and updating Intranet instructional memorandums and other electronic tools actively used by DSER Staff.

-Developing and coordinating Community Outreach Projects to enhance knowledge and improve service delivery and relationships with community partners and the general public.

-Assisting with state and federal program audits, as well as the annual program self-assessment functions.

-Representing the Division of Support Enforcement at various committees and meetings and discussing and explaining DSER programs and services to provide the Department's position and to exchange information.

-Conferring and coordinating with other state and federal officials, community resources, and the public to develop and foster working relations that aid in the successful management of DSER in Maine.

-In conjunction with Senior DSER Management Team; Develop DSER rules and procedures and to make recommendations as a DSER subject matter expert.

Minimum Qualifications:

An eight (8) year combination of progressively responsible education, training, and/or experience which involves at least four (4) years of supervisory, and/or project or organizational management in law, business, non-profit, or the public sector.

The ideal candidate will have excellent oral and written communication skills, a positive attitude, a desire to help people, and a desire and proven ability to work in a team atmosphere. The following knowledge is highly preferred:

-Applicable federal, State of Maine, and Department of Health and Human Services program, policies, procedures, and operations; -Division of Support Enforcement & Recovery policies and procedures; -Community resources; -Laws, rules, and regulations governing the DSER and -Principles and techniques of administrative and staff management and the ability to apply such in organizational planning, monitoring, and evaluation.

The background of well-qualified candidates will demonstrate the following competencies:
1.    Leadership and the ability to manage employees to work in an efficient and effective manner, producing results.
2.    Exceptional communication skills including the ability to work with various segments of the population and team members with various attributes. 
3.    The ability and experience to thrive in an organization going through significant change and constant evolution. 
4.    The ability to work independently and accomplish goals.

Agency information: 

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office for Family Independence (OFI) is responsible for administration of a number of programs and services, including MaineCare, Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), Child Support, and Disability Determinations.

Application Information:

To apply, please upload a recent resume and a cover letter.

Please submit all documents or files in PDF format. 

For additional information about this position please contact Marcus Hatch at (207) 890-6810 or by email at Marcus.Hatch@Maine.gov 

To request a paper application, please contact Mandy.Hernandez@Maine.gov

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. 
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
• Retirement Plan – The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS). 

• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. 

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. 

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.