Department of Health and Human Services (DHHS)

Management Analyst II

Opening Date: August 22, 2025 

Closing Date: September 5, 2025                                        

Job Class Code: 0393  

Grade:  24 (Pro/Tech)      

Salary: $54,433.60 - $76,336.00 per year*

*This is inclusive of a 5.33% recruitment and retention stipend

Position Number: 02031-1931

Location: Augusta

Core Responsibilities:

The person in this position is primarily responsible for interacting with and providing reports to members, their families/powers of attorney, insurance companies and lawyers. 

Duties include the following:

1.    Provide claims data on specific MaineCare members to the members, their powers of attorney, lawyers and insurance companies as requested.
2.    Provide members and authorized representatives with information on the amount they could owe the State upon their death at the member’s request.
3.    Work with ME State DHHS Long Term Care staff statewide when a member in a long term care facility has sold property and needs to spend down their assets.
4.    Identify the correct people within the Department to respond to members’ questions that are outside our scope and help the members connect with those people.
5.    Follow HIPAA protocols whenever sharing Protected Health Information (PHI) and check with OMS HIPAA officer and/or OMS Legal Counsel when necessary.
6.    Track all data requests in the unit’s project tracking system.
7.    Serve on the MaineCare Member Materials Committee.
8.    Approve staff registrations into the IACS system (Individuals Authorized Access to the CMS Computer Services). This is the security system CMS uses to register users and control issuance of User IDs, passwords and access to CMS web-based applications.
9.    Enter Change Requests (CRs) for DSS, T-MSIS and Extracts.

Minimum Qualifications:

Eight (8) years of education, training, and/or experience analyzing, evaluating, and/or developing improvements to organizational and/or managerial systems, programs, and practices.

Preferred candidates will also have:

•    Experience with and knowledge of the Medicaid program and/or other health and human services programs serving low-income populations
•    Lived experience with Medicaid and/or other health-related social needs common to individuals and families receiving Medicaid coverage

The background of well-qualified candidates will demonstrate the following competencies:

1. Proficiency in using Microsoft Excel including pivot tables.
2. Demonstrated ability to learn and use new reporting systems.  Basic SQL skills preferred.
3. Attention to detail.
4. Ability to communicate well one on one, in meetings and in writing.
5. Good organizational skills and the ability to prioritize and switch between multiple tasks.

Applicants should include a cover letter that answers the following questions:

1.    Describe your familiarity with the Medicaid program and your experience working with Medicaid or other healthcare claims data.
2.    What tools have you used to perform analysis and/or reporting needs?
3.    Describe your experience with learning a new system and any challenges you experienced.

Thinking about applying?

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Agency information: 

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office of MaineCare Services (OMS) within DHHS administers the state’s Medicaid program, which provides free or low-cost health insurance coverage for low-income Mainers so they can access the health care services they need to work, care for family, go to school, and participate in the community. OMS works collaboratively with other State agencies, the Legislature, the Office of the Governor, MaineCare members, health care providers, and other health care purchasers on statewide healthcare improvement initiatives. OMS is committed to advancing health equity efforts to improve access to care and positive health outcomes for all low-income Mainers. OMS provides benefit coverage and support services in alignment with Department goals, federal requirements, and State statutes. OMS also provides oversight necessary to ensure accountability and efficient and effective administration of the state’s Medicaid program.  

The Reporting and Data Management Unit is located within the Data Analytics Division.  This team is responsible for oversight of the Decision Support System (DSS) reporting tool, tracking and producing reports and extracts used by others at OMS as well as other offices within DHHS, Centers for Medicare and Medicaid Services and external partners. 

Application Information:

For additional information about this position, please contact Kristen Cowing at 207-624-4033

*To apply, please upload a resume and cover letter with your application. 

Please submit all documents or files in PDF format.

To request a paper application, please contact Mandy.Hernandez@Maine.gov

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• • Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
  • Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
  • Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
  • Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value). 
  • Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
  • Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. 

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. 

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.